It’s not just the waiter, your banker or that guy that parks your car when you valet at the hotel.  These people have names: it’s Bob the waiter, Kelly the banker and Jeff the valet and there are 3 important reasons why you should be making the effort to call individuals by their name. [...]

How many of us have tried a new restaurant and experienced wait staff having a bad day and thought, “well we aren’t going there again.”  We see it time and time again throughout social media, the “reviews.”  Companies, small businesses and individuals have had to make adjustments in order to respond and acknowledge reviews of [...]

My mother is a fabulous seamstress and her mother was a talented seamstress as well.  My mother used to make some of my clothes when I was young, we would go to the fabric store and I got to pick out some of my favorite patterns and she would make me “culelots”.  Skirts with shorts [...]